Refund Policy

Last updated: July 2026

We stand behind every product we sell. If you're not completely satisfied with your order, we offer a 30-day money-back guarantee — no questions asked.

Eligibility

• Requests must be made within 30 days of the delivery date
• Items must be in their original condition (unused, undamaged, with original packaging where possible)
• Digital products and gift cards are non-refundable

How to Request a Refund

Email us at support@outkool.com with your order number and reason for the return. We'll respond within 1–2 business days with return instructions.

Refund Processing

Once we receive and inspect the returned item, your refund will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us immediately with a photo of the item. We'll arrange a replacement or full refund at no cost to you.

Contact

Questions? Email us at support@outkool.com.